Return Policy

30-DAY RETURN POLICY

You can return products you purchase from Flugar, for a refund, within 30 days of receipt. (The original shipping and handling, return shipping costs, and/or duties and taxes are NON-REFUNDABLE on returned items). All items must be returned in the same condition as when shipped. We do not accept returns on used merchandise.
Note: Saddles must be received in our shop within 14 days of receipt.

 

All returns should include a copy of the sales receipt and be in NEW and UNUSED condition. This includes all original packaging and tags. Failure to do so could result in a partial refund or a store credit.

 

Re-pack the return items in a sturdy box with either the completed return form (if applicable) or a copy of the original invoice.

For your protection, it is recommended that the return package be insured.

 

While you may reuse the box your items were shipped in, you may not use a products original branded box for shipping. For example, the box a helmet comes in with the brand and product name on the box must be placed in another box for purposes of shipping. Failure to do this could result in a partial refund.

 

Used, misused or incomplete items cannot be returned.

If returned items are damaged in transit due to improper packaging, no refund will be issued.

 

Shipping charges are not refundable. The only exception is if a customer receives an incorrect or damaged product. Please review our return shipping costs below.

 

Items that have been previously replaced because they were defective, damaged or incorrect are not returnable.

 

Returned merchandise is processed within a few business days of receipt. Refunds will be credited to the original form of payment. Store credits will be emailed in the form of a Gift Certificate.

 

Free Gifts with Purchases: If you fail to return any free gifts that came with an item, the regular retail price of the non-returned gifts will be deducted from your refund.

 

WARRANTY RETURNS

If you believe your item is defective, please contact us before returning for instructions. Please note that most horse items such as bridles, blankets, and halters are not warranted against breakage or rips. If you return item for a warranty issue and the manufacturer believes that no defect was present, you will be responsible for return shipping to you and no refund will be issued. We follow the manufacturers guidelines as to whether the defective item is replaced, repaired or refunded. Blankets and sheets must be laundered prior to returning for manufacturer review.

 

RETURN SHIPPING COSTS

The original shipping and handling, return shipping costs, and/or duties and taxes are NON-REFUNDABLE on returned items unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return package with a tracking number and insurance. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

 

You are welcome to return the items by Post Office, FedEx, or UPS at your expense to return your package. Please include a copy of the invoice with a note indicating which you would prefer - an exchange, store credit or refund.

 

RETURN PACKING INSTRUCTIONS

Pack items in a sturdy box using cushioning materials to keep them secure. Remove or black out any old shipping labels, including the original shipping barcode.
Seal the box with shipping tape.
Complete the FROM section on the Return Label.
Save your tracking number for proof of return delivery.

Send to:
Flugar
Attn: RETURNS DEPT/INVOICE #___________
1413-1875 Country Club Drive
Kelowna, BC

V1V 2W7, Canada

 

EXCHANGES

When returning an item for an exchange you will be responsible for the shipping charges on the new item. Please include a check or money order for any price difference and the shipping charges on your replacement order. If you do not include a check or money order for any price difference and shipping & handling on your replacement order, this amount will be invoiced via email.

 

MISSING, DAMAGED, DEFECTIVE OR INCORRECT ITEM SENT RETURN POLICY

If an item is missing, damaged, defective or incorrect please call or email us within 5 days of receipt at 250-307-9063 or sales@flugar.com. One of our representatives will be happy to explain what steps need to be taken.

 

BITS

Bits that have been placed in a horses mouth may not be returned due to health concerns. We recommend comparing the newly purchased bit to a bit already in use for fit.

Flugar Icelandic Equestrian
442 Six Mile Creek Road, Vernon BC, V1H 2G7 Canada

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All prices listed in Canadian dollars.          ©Copyright 2016 Flugar. All Rights Reserved.

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